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Customer Success Specialist

  • @Autodesk
  • Fulltime
  • Posted 1 week ago
  • 0 Application(s)
  • View(s) 18
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Job Detail

  • Offered Salary 1000
  • Experience Fresh
  • Qualifications Degree Bachelor

Job Description

Job Requisition ID #

21WD51973

Position Overview

About the Autodesk Customer Success Specialist Team: We are a fun, driven and successful team. The ACS Customer Success Specialists’ (CSS) sole focus is to successfully manage renewals for small and medium-sized businesses by driving product adoption and contract execution . We do this by helping our customers successfully u tilize their Autodesk Construction Solutions software so they can deriv e the maximum benefit from their Autodesk investment and… come back for more!

This is a chance to be a part of one of the newest growth segments for Autodesk with the Autodesk Construction Solutions Customer Success organization. The Customer Success Specialist will help drive adoption, retention and expansion of some of the leading construction solutions in the market.

The role will partner with sales on account and territory planning and leverage product usage to engage at-risk customers, strategize on expansion, drive product enablement and be a resource on how best to leverage Customer Success Resources. Plus, you will become a knowledgeable asset in construction software looking to transform a multi-trillion industry! This role is based in San Francisco with flexibility for the right candidate.

Responsibilities

  • Help customers drive towards their positive business outcomes
  • Engage with customers to drive adoption and renewal of our solutions to maximize value from their investment in Autodesk Construction Solutions
  • Identify new opportunities to position long term subscriptions for qualified customers
  • Develop plans for “at-risk” customers
  • Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Autodesk solutions and associated business benefits to address their needs
  • Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success
  • I dentify opportunities to expand relationships and up-sell/cross-sell new products . R equires an elevated level of influence over the customer lifecycle through renewal
  • Develop a comprehensive needs assessment for custom training initiatives
  • Contribute thought leadership and best practice, both internally and externally, around business transformation and end user adoption
  • D ocument all customer opportunities and customer activity in Salesforce & Outreach
  • This role is heavily call focused
  • Conduct customer quarterly business reviews
  • Deliver accurate forecasts weekly to ensure our success against plans and targets
  • T ravel may be required in the role of CSS at Autodesk once it’s safe to do so

Minimum Qualifications

  • 2-6 years relevant experience
  • Background needs to be in customer – facing roles including account management, renewals , and sales
  • Experience in the software or SaaS sales or renewals environment
  • Strong empathy for customers AND a passion for revenue and growth
  • Excellent interpersonal skills will be needed in order to build strong relationships, particularly with field organizations and business partners, which will be critical to success
  • Relevant Bachelor’s degree preferred, but not required
  • Experience in managing issues, scope, and quality while bringing areas of responsibility and tasks to completion under strict deadlines
  • Ability to navigate multiple technology systems and problem solve
  • Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment
  • Comfortable calling 10-20 customers per day
  • Highly proficient computer skills including internet, SFDC, email, MS Word, Excel, PowerPoint
  • Highly skilled at multi-tasking with the ability to quickly adapt and learn
  • Ability to think outside the box as needed with an instinct for innovation
  • Ability to link business processes with product/technical solutions
  • Ability to handle objections and deliver value in a conversation
  • Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive level buy-in
  • Experience in the construction industry a plus

The Ideal Candidate

  • You have previous experience in a software (SaaS) sales, renewals or customer success position helping customers with adoption and driving value
  • You are enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers
  • You have a collaborative and consultative work style, the ability to thrive in a high volume, highly dynamic work environment and love being in a customer facing role
  • You’re comfortable calling 10-20 contacts per day
  • You understand software integrations and navigate channel and integrated partner networks
  • You are seeking a great company culture with career advancement opportunities
  • You are goal oriented and have previous success in a technology sales position
  • You want to learn and have the curiosity to identify solutions to problems
  • You have an e levated level of integrity , you’re s elf-motivated and you’re driven to high performance
  • You have strong problem-solving abilities and emotional intelligence when establishing trust with the customer
  • Knowledgeable about how 2D architectural, engineering and construction drawings are made and modified with and without models is a plus
  • Familiar with processes for scheduling and estimating is a plus
  • Familiar with h ow contractors work in the project flow from bidding to closeout and what they focus on for successful projects
  • You understand how contractors partner with Owners, Designers, Subs, and others and how they manage them to earn profits.
  • Companies and products to be familiar with:
  • Autodesk Construction Cloud products and acquisitions
  • Revit, BIM3 360 , Navisworks
  • Procore, PlanGrid, Fieldwire , Raken
  • ISqFt , SmartBid

#LI-POST

At Autodesk, we’re building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers .

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