Cloud Services Specialist 2 or 3

  • NW Natural
  • Posted 1 week ago
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Job Description

Non-Union Position
IS Infrastructure ; Portland , Oregon (US-OR)
Regular FT
Posting # 3426

The Role:
This role is in our new Cloud Services team. This team is comprised of highly skilled technicians who primarily support services hosted in either Microsoft Azure or the Microsoft 365 suite of products. You will work with the team to help complete projects on-time and successfully as well as perform day-to-day operational duties. At all times, you will perform your operations safely, cost effectively, consistently, and on schedule.

In addition to ensuring the fingerprints of our Core Values are in everything we do, we expected to embody the Information Technology & Services department’s four cultural pillars…

Accountability & Integrity
We hold ourselves to a high standard and follow through on our commitments. Our transparency, and ability to deliver on our promises make us a trusted and respected business partner.
Customer Focus
We understand our customers’ needs and advocate for them. Our relationship with our customers ensures the technical needs of the business are met.
Growth & Learning
We embrace new technology and skills to better meet the company’s needs. Our passion for new technology keeps us ahead of future opportunities for the business.
We relate with inclusion, kindness, curiosity, and humility. Respect for differences leads to innovation and collaboration

Day to Day:
Provide Tier 2 or 3 support of all things Microsoft 365 or Azure
Provide technical expertise on Microsoft 365 services including Exchange Online, SharePoint Online, Teams, Active Directory, Multi-factor Authentication, and Seamless Single Sign On.
Serve as subject matter expert (SME) resource on Office 365 environment.
Manage sharing settings at an organization level (e.g., SharePoint, Teams, Yammer, etc.) as well as add/remove site admins as required
Practical knowledge of Active Directory Federation Services (AD FS), Windows Server, Azure, and Microsoft 365 solutions.
Experience with advanced functions of Microsoft 365 Security and Compliance center.
Provide technical expertise on Microsoft Azure service administration and communications.
Resolve issues and provide technical assistance on the Azure cloud-hosted environment
Create and maintain Cloud security strategies, policies, procedures, and documentation
Manage and configure Saas, Iaas, and Paas environments and subscriptions
Optimize Azure subscriptions for cost and performance
Creating and maintain accurate documentation of processes for areas of responsibility including documenting issue resolutions and changes in our cloud or system configurations
Research various security incidents, their cause and effects. Work with Service Desk, Desktop Support, Server, Information Security, and Network Operations team members as appropriate to troubleshoot, resolve, and document specific internal incidents and/or breaches within established SLAs.
Experience with administration and configuration of Microsoft 365 Exchange Online
Help produce training and education on O365 capabilities and collaboration tools such as SharePoint, OneDrive, Teams, OneNote, and Outlook.
Functional knowledge of Microsoft 365 backup solutions
Strong knowledge of PowerShell scripting
Strong knowledge of Microsoft System Center products (SCCM, SCOM, SCOrch, SCSM)
Functional knowledge of Intune / MEM
Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilization reports, site and system usage, growth reports, and manage site collection quota settings
Support the creation and management of security groups, email-enabled security groups, and distribution lists, including restricting and moderating distribution lists.
Responsible for maintaining alignment with existing Standards and Policies as well as inputting on their maturation.
Analyze and develop innovative resolutions for complex problems involving high availability and/or performance at the system level.
Ability to work in a team environment; strong interpersonal skills and adaptability are a must.
Ability to maintain open and constant communication with internal employees, contractors, customers, managers, and others as needed.
Escalate issues to management as appropriate in an on-call rotation and possibly respond immediately to emergency situations. Come on your first day with:
Relevant Microsoft Azure or 365 certifications
Minimum of 4 years of experience of general systems administration experience. Additional years’ experience required for a level 3.
Minimum degree in Computer Science, Information Systems, or related. Degree. Relevant experience will be considered.
Have the frame of mind to thrive in a matrix management environment
Ability to multi-task and manage internal and external customer expectations
Strong troubleshooting skills which include leveraging the OSI model
Understanding of network segmentation in a cloud environment
An ability to meet strict deadlines, prioritize, and delegate.
Strong written and verbal communication skills, including technical documentation, report writing and group facilitation abilities
ITIL Foundations Certification (within the first 90 days)
Availability to participate in an on-call rotation and possibly respond immediately to emergency situations.

What we offer:
Work life balance
Up to 21 Vacation Sick Time Days
11 paid holiday which includes 3 floating holidays.
Flexible work arrangements
3 weeks paid parental leave
1500 Sq foot exercise facility, onsite yoga classes, massage, and secure bike room.
Generous 401K company contribution and match.
15% Discount on ESPP
Up to $5250 a year in tuition reimbursement
20% off natural gas service
Up to 30% discount at NW Natural Appliance Center
TRI Met Pass for all HQ employees
Generous discounts with Verizon & AT&T Wireless

Base salary range: $77,900.00 – $107,850.00 or Level 3 $97,800 – $141,800 per year, depending on qualifications

Deadline: 08/03/202 1

All applications must be submitted through NW Natural’s Electronic Application System. Resumes submitted via email, fax or mail will not be accepted in lieu of an electronic application.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, sexual orientation, gender identity, veteran status, disability or any federal, state or locally protected class.

We are a drug free workplace and we comply with Federal Drug Free Workplace Act and Department of Transportation regulations. Pre-employment drug tests are part of the hiring process and apply to all positions.

NW Natural does not accept unsolicited submissions or assistance from search firms for posted positions. Resumes submitted by search firms working under a valid and current written contract with NW Natural valid written Statement of Work in place for this position from NW Natural HR/Employment will be deemed the sole property of NW Natural. No fee will be paid in the event the candidate is hired by NW Natural as a result of the referral or through other means.

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